TNT Sport (BT) Takeover Project
→
Summary
Collaborative media production experience working with BT Sport, developing skills in live broadcast, camera operation, and team-based content creation.
Garcia Forbes
Operations & Logistics Associate | Customer Experience Specialist
London, UK.About
Highly analytical and results-driven professional with a proven track record in optimizing operational efficiency, ensuring quality assurance, and delivering exceptional customer experiences across logistics, VR entertainment, and retail environments. Adept at leveraging technical systems and strategic problem-solving to drive tangible outcomes, currently enhancing capabilities with a BSc in Accounting and Finance. Eager to apply a unique blend of operational acumen and customer-centricity to contribute to dynamic team success.
Work
Amplify Goods
|Production & Logistics Associate
London, England, UK
→
Summary
Managed critical aspects of production, quality assurance, logistics, and dispatch to ensure efficient operations and high product standards for Amplify Goods.
Highlights
Implemented rigorous visual inspection protocols, identifying and eliminating product defects to uphold brand integrity and significantly reduce return rates.
Executed precision packaging of products in specialized retail containers, consistently meeting stringent quality and presentation standards for optimal customer reception.
Orchestrated final processing, labeling, and secure sealing of shipments, proactively monitoring resource consumption to minimize operational downtime and enhance delivery efficiency.
Managed efficient loading and dispatch of outgoing goods, optimizing vehicle space utilization and ensuring secure, on-time delivery for all outgoing shipments.
Sandbox VR London
|Host & Experience Guide
London, England, UK
→
Summary
Delivered exceptional guest experiences and managed technical operations for advanced VR systems, ensuring seamless and engaging customer interactions at Sandbox VR London.
Highlights
Ensured 100% operational readiness of advanced VR equipment through precise calibration and configuration, guaranteeing seamless guest experiences for hundreds of visitors.
Delivered engaging and immersive briefings to diverse guest groups, guiding them through VR experiences while consistently maintaining high energy and enforcing strict safety protocols.
Proactively diagnosed and resolved technical issues in real-time, minimizing system downtime and maintaining continuous session flow for optimal guest satisfaction.
JD Sports
|Sales Assistant
London, England, UK
→
Summary
Provided exceptional customer service and managed retail operations, driving sales and maintaining visual merchandising standards at JD Sports.
Highlights
Provided tailored product recommendations to diverse customers, successfully driving sales and cultivating customer loyalty in a fast-paced retail environment.
Maintained visually appealing store displays in strict adherence to brand standards, enhancing customer engagement and contributing to a positive shopping experience.
Efficiently processed daily deliveries and managed inventory, ensuring accurate stock levels and optimal product availability on the shop floor to meet customer demand.
Education
Arden University
London, England, UK
→
BSc (Hons)
Accounting and Finance
NewVic Sixth Form College
London, England, UK
→
Level 3 Extended Diploma (BTEC)
Creative Media, Production & Technology
Languages
English
Skills
Technical Systems & Support
VR Calibration, POS Systems, Digital Media Production, Hardware Configuration, Technical Instruction, System Setup.
Customer Experience & Sales
Customer Service, Sales, Product Recommendations, Visual Merchandising, Guest Engagement, Conflict Resolution, Client Relationship Management.
Professional Development
Decision-Making, Mentorship, Team Collaboration, Multitasking, Problem-Solving, Attention to Detail, Adaptability.
Operations & Logistics Management
Inventory Tracking, Logistics Coordination, Quality Assurance (QA), Troubleshooting, Maintenance, Shipping & Receiving, Packaging, Dispatch Management, Operational Efficiency.